Every experienced Japan tour operator has had the moment: something goes wrong with a traveler’s connectivity mid-tour, and you’re trying to reach a support team on the other side of the world that operates on a time zone twelve hours removed from where your group is standing in Kyoto at 10am on a Tuesday. The
Something has shifted quietly but decisively in the Japan tour operations world over the past few years. The pocket WiFi device — once the standard connectivity solution for group Japan tours, handed out at airport counters and collected on the last day with varying degrees of success — is being replaced. Not dramatically, not with