There is a narrow window in the client relationship — somewhere between booking confirmation and departure day — where a travel agency has the opportunity to transform an anxious first-time Japan traveler into a confident one. Japan trip pre-departure communication is where that transformation happens. Done well, it resolves every practical question a client has
Every traveler has their app. For Chinese visitors heading to Japan, it’s WeChat — the super-app that handles messages, calls, payments, and social life in one place. For Koreans, it’s KakaoTalk, as instinctive as breathing. For travelers from Taiwan, Hong Kong, Thailand, and much of Southeast Asia, it’s LINE, which happens to also be Japan’s