FAQ
General
Which networks does Japan Sim Data use in Japan?
Japan Sim Data eSIMs operate on trusted local mobile networks in Japan to provide stable and reliable data connectivity nationwide. Network selection is handled automatically to ensure the best available coverage for your location.
Does your eSIM include calls or SMS?
No. Our eSIMs are data-only. They provide mobile internet access only and do not support voice calls or SMS.
How long does it take to activate the eSIM?
Activation usually takes 1–5 minutes after installation, as long as your device is eSIM-compatible and unlocked.
Is my phone compatible with your eSIM?
Our eSIMs work with most modern smartphones that support eSIM. Please check our eSIM-Compatible Devices page before purchasing.
Can I use the eSIM for hotspot or tethering?
Yes, hotspot and tethering are supported on most compatible devices, subject to your device and operating system settings.
Is customer support available if I need help?
Yes. Our support team is available 24/7 and provides assistance in English and other languages.
What should I do if my eSIM is not working?
First, ensure your device is compatible and unlocked. If issues persist, contact our support team and we’ll assist you promptly.
